We made free shipping on orders of Rs.350/- or more. Cash On Delivery: For COD method customer will be charged additional Rs.75/- as COD charges which will be mentioned in the invoice. Free COD option is available on order of Rs.350/- or more. We assure you that all due precautions are taken so that your package reaches you intact.
Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
The delivery time period varies from product to product due to stock availability at your order dispatch center. We are not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
Note: SOMETIMES ORDERS ON LIQUID PRODUCT WILL TAKE 10 – 15 DAYS DUE TO CONSIGNMENT MOVING THROUGH SURFACE (ROADWAYS). WE APPRECIATE YOUR CO-OPERATION.
RETURN POLICY for SMADEAL
In our constant endeavour to offer excellent services and 100% ensure customer satisfaction, we have introduced a return policy of up to 10 days. You can opt for a refund or exchange within 10 days of product purchase. However, please ensure that the item is unused and in the same condition as received. Also, it has to be in its original packaging.
The process of returns
Please CALL and inform directly to our customer care number immediately once you decided to return the product.
Return shipping charges have to be borne by the customer. Smadeal does not have a pickup policy at this point in time, hence it is upon the customer to send the parcel unused and packed in original packaging within 10 days of purchase. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item for returns you should prefer using a trackable shipping service or purchasing shipping insurance to ensure that your product reaches us safely.
So, please place your order carefully and only when you are certain that you want that particular product. Read our specifications carefully to avoid confusions and wrong order placements. If you need more clarity, call us directly.
Rules of refund
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
- Please share your return shipping details once the return is initiated
Eligibility for Refund
Once your return is received, it will be inspected for the following conditions:-
- Right product
- Unused condition
- Intact seal
- No Damages
Once your product reaches us, after the inspection of the returned product, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your bank account, within 10 days.
All products must be returned in their original package condition, unused & without damage.
The package should be sent to the following address.
M/s. Southern Marketing Associates, No.46,5th street,Viswanathapuram, Ganapathi Post,Coimbatore-6. Ph: 7092709272
NOTE: NO REFUND WILL BE MADE TO CUSTOMER ONCE THE PRODUCT HAS BEEN RECEIVED BY CUSTOMER IN WHATSOEVER CIRCUMSTANCES